Expediting Parts Delivery—The Right Part—The Right Time
Lexus dealers are uniquely positioned to help their wholesale parts customers navigate through the challenges of today’s automotive repair environment. Parts availability issues and the continuing technician shortage have hit both Collision Centers and Independent Repair Facilities (IRFs) hard in the past few years, impacting cycle times and cash flow. Delivering replacement parts quickly is critical to meeting your wholesale customers’ needs. Your Lexus Partner Programs offer solutions to help you deliver the right Lexus Genuine Parts to your customers when they need them.
LEXUS PARTNER PROGRAMS INNOVATE PARTS DELIVERY
Recent enhancements in parts procurement technologies such as RepairLink® and CollisionLink® from OEC, Microcat PartsBridge®, and OPSTrax® from Overall Parts Solutions (OPS) have helped make ordering parts easier for your wholesale customers. Participating in one of these Lexus Partner Programs can help you provide a convenient, efficient, expedited procurement experience.
A look at Lexus Wholesale Parts 2021 KPIs reveals that these programs not only help increase sales, but also help streamline the order delivery time. The clock starts ticking when your wholesale parts customer enters an order into your ordering system. 2021 metrics reveal that the time for participating dealers to respond to an order has decreased by 28% since 2020!
SELL MORE PARTS WITH ON-DEMAND PARTS DELIVERY
Many dealers and aftermarket parts suppliers have either lost or cut back on parts delivery personnel in the wake of the pandemic, which adds to the IRF’s parts availability challenge. The longer a customer’s Lexus sits in the shop waiting for a part, the bigger the impact to workflow, cycle time, profitability, and customer satisfaction. Let your wholesale customers know that your Lexus dealership has solutions in place to help ease the stress of waiting for the right part.
One new expedited delivery solution is OEC’s DeliverNowsm, a new on-demand delivery feature that integrates seamlessly into RepairLink. DeliverNow helps you sell more Lexus Genuine Parts by connecting your dealership to service repair shops with the largest established delivery fleet of crowd-sourced and insured vehicles in the US. You can use DeliverNow as your primary delivery service or to supplement your current services.
DeliverNow is a cost-effective way to make sure you deliver the right Lexus Genuine Parts to your wholesale customers on the same day. Now your dealership can provide the same hot-shot delivery service, as fast or even faster than aftermarket suppliers’ orders. This easy-to-use delivery option is built into your RepairLink parts ordering system and gives your customers the opportunity to select “ASAP Delivery” when they need a part immediately. The part is then flagged ASAP and the delivery call is made as order is processed.
DELIVERNOW! GET IT NOW!
If you are a RepairLink or CollisionLink dealer, you will notice a new “DeliverNow” tab within the OEC portal. This tab will be visible to everyone with access to the portal, but your dealership’s OEC Admin will be the only person who will see the “Get Started Now” button at the bottom of the page. Once that button appears, your dealership’s OEC Admin can opt-in to this new feature!
It is free to sign-up for DeliverNow and there are no recurring subscription fees for this new feature. You are only charged for the deliveries you use, and those costs can be passed along to your wholesale customers.
According to OEC, putting an insured vehicle and driver on the road can cost your dealership approximately $4,000 per month. With DeliverNow, your parts department can off-load about 240+ individual on-demand deliveries for the same cost. If your dealership is not yet at that delivery volume, DeliverNow could be the most cost-effective way to serve your customers who need parts NOW!
UNRIVALED QUALITY, UNPARALLELED DELIVERY
Your wholesale customers know that they can rely on Lexus Genuine Parts for superior quality, reliability and fit at prices that are competitive with the aftermarket. Now, you can expedite delivery from your parts department to their service bay, helping them reduce cycle times and meet their commitments to their Lexus Owners. Join Lexus Partner Programs and show your customers that your Lexus dealer is there to help them provide the exceptional service that Lexus owners expect.
Discover more ways that your dealership can support your wholesale parts customers to help ease the stress of parts availability issues.
